Refund Policy

Effective 30 September 2026. Updated 2 October 2026.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Refunds

If you’re not happy with your purchase for any reason, you can ask for a full refund within 14 days of purchase. Request it through the link in your Paddle receipt, at paddle.net, or by emailing support@yarraaudio.com with your order number.

Your consumer rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy doesn’t limit those rights, or your rights under the consumer laws of your country.

Questions and complaints

Email support@yarraaudio.com and we’ll reply within 5 business days. If we can’t resolve a complaint, you can contact Consumer Affairs Victoria or the consumer protection agency where you live.