Refund Policy

Effective 30 September 2026.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Refunds

Please check each product’s requirements and listen to the demos before buying.

We’ll refund your purchase if, within 14 days of purchase, the product is faulty, doesn’t match its description, or doesn’t work on a system that meets its stated requirements and we can’t fix the problem together. Email support@yarraaudio.com with your order number.

We don’t give change-of-mind refunds once a product has been downloaded.

Your consumer rights

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

This policy doesn’t limit those rights, or your rights under the consumer laws of your country. In the EU and UK, your 14-day right to cancel ends once a download starts, if you asked for immediate access at checkout.

Questions and complaints

Email support@yarraaudio.com and we’ll reply within 5 business days. If we can’t resolve a complaint, you can contact Consumer Affairs Victoria or the consumer protection agency where you live.